Keep teams aligned across SMS, WhatsApp and email

An operations team based primarily in Spain needed a more reliable way to keep field staff, regional leads, and clients aligned on day-to-day requests. They wanted to continue using the channels people already depended on (SMS, WhatsApp, and email) while keeping task ownership, status and history in one place.

The challenge

• Different stakeholders preferred different channels, which made follow-ups uneven and easy to miss.
• Updates were spread across threads and chats, making it difficult to confirm the latest status after handovers.
• Introducing additional messaging tools would have added new logins, training and ongoing per-user costs.

How Mini Agent helped

• Task updates were delivered through SMS, WhatsApp or email based on each recipient’s preference.
• Replies and confirmations from any channel were captured back on the task timeline for traceability.
• The rollout did not require new apps for recipients and kept access control within existing workspace roles.

Outcome

The team reported fewer manual follow-ups and more predictable response patterns across shifts. The main benefit was improved consistency: tasks were less likely to be overlooked and managers had clearer visibility into who owned the next step and what had been communicated.